Support
In this section, we'll cover how to reach out to the Bosch Local API support team.
Required information for Support
When contacting our support team for assistance with a specific request, please make sure to always include the following information:
- The system identification (/system/info) including all components in the HVAC system.
- The firmware version of the gateway (/gateway/versionFirmware).
- The UUID of the gateway (/gateway/uuid).
- The request send to the gateway and the response received from the gateway.
This allows us to quickly locate and understand your issue.
Contacting Support
You can reach our support team through the following channels: